Question 1

What's the difference between Digital and USB?

Accepted Answer

Digital access is delivered as a private download link by email once your payment is confirmed and approved. USB is a physical drive preloaded with the full collection, shipped to your address.

Question 2

How do I pay?

Accepted Answer

We use a manual Payoneer payment flow: you place your order, receive Payoneer payment instructions, and our team confirms your payment before processing the order.

Question 3

How long until I get my digital access link?

Accepted Answer

Once payment is confirmed, our team reviews and approves digital access — this is a manual step to keep accounts and links secure, and typically happens within one business day.

Question 4

How long does USB shipping take?

Accepted Answer

Shipping time depends on your country. You'll receive a tracking number by email once your order ships. See our Delivery Information page for more detail.

Question 5

Can I get a refund?

Accepted Answer

See our Refund Policy page for the full details on digital and USB orders.

Question 6

Is my payment information safe?

Accepted Answer

We never ask for or store card details — payment is handled directly through Payoneer, and our team only confirms receipt on our end.

Frequently Asked Questions

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